Designing Global Business Services built for value creation
As organizations evolve from traditional Shared Services toward Global Business Services, operating models must move beyond functional or regional structures and become truly end-to-end and value-chain oriented.
We support organizations in redesigning their global structures to enable scalability, efficiency, and stronger business ownership.
From Functional Shared Services to Value-Driven GBS
Regional Structures → Global Value Chains
Fragmented Ownership → End-to-End Accountability
Transactional Delivery → Business Outcome Orientation
Local Optimization → Global Efficiency & Scale
What We Deliver
We structure globalization and redesign initiatives across four integrated workstreams, ensuring organizational alignment, operational continuity, and sustainable transformation.
Organizational Design
- End-to-End value chain definition
- GBS organizational structure redesign
- GBS organizational structure redesign
- Global vs. local scope definition
- Role and accountability redesign
- Operating model definition
Workforce & Change Management
- Global role allocation and workforce design
- Change management roadmap & comms
- Talent acquisition and job descriptions
- Knowledge transfer coordination
- Transition tracking & executive reporting
Implementation of the Globalized Structure
- Service catalog design
- Process mapping and standardization
- Transition workflow design
- Performance management model
- Business case development
Designing structures aligned to enterprise value creation.
Enabling global transitions while preserving performance.
Structuring services to enable scalable global delivery.
The impact of Global GBStransformation
- organization layer simplification
- standardization across regions
- end-to-end process ownership
Proven in Complex Environments
Globalization of a Shared Services Structure
~ USD 3.2M annual cost savings
+100 processes mapped
Redesign of a regionally oriented Shared Services structure into an end-to-end global model, enabling Finance role transition across regions supported by value chain design, process cataloging, governance implementation, and structured change management to ensure a scalable and sustainable globalization journey.
Organizational Structure Redesign for International Expansion
6 structural adjustment scenarios simulated
Assessment and redesign of the organizational structure to support international growth, including structural diagnosis, definition of growth triggers and governance principles, and simulation of future organizational scenarios to enable scalable expansion and corporate alignment.
Organizational Structure and Operating Model Redesign
21% of organizational micro-structures optimized to improve managerial span
A new organizational model simplified micro-structures, optimized managerial spans, and reduced structural fragmentation. Capabilities such as Digital, Commercial Intelligence, Pricing, and As-a-Service were strengthened, while governance roles and business accountability were clarified.
Organizations Already on This Journey
our insights
Avaliação de Desempenho: dados e analytics tornam processo de decisão mais robusto e confiável
EloCampi: conectando talentos e levando conhecimento de mercado para as universidades
