An offering within GBS
Strategy & Operating Model

From strategy to execution.

Operating models that turn strategy into execution — our perspective on how to connect strategy and operations.

The model

The core elements of a modern strategy and of the operating model that sustains it.

Strategy and operations, connected.

Modern strategy

What defines a strategy that executes.

  • Strategic priorities and transformation roadmap
  • OKRs and performance alignment
  • Portfolio and prioritization
  • Value levers and financial drivers
Modern operating model

What sustains day-to-day operations.

  • Defined roles and responsibilities
  • Integrated E2E process architecture
  • Unified data and performance governance
  • Capabilities and ways of working

A modern Global Business Services model requires these exact foundations: end-to-end flows, unified data, clear governance, and an agile, scalable structure.

What we deliver

Four fronts connecting strategy and operations — from strategic definition to the ways of working that sustain execution.

From strategy to ways of working.

01

Strategy

  • Market and trend analysis
  • Strategic planning and OKR definition
  • Strategic roadmap development
02

Portfolio Management

  • Definition of the transformation initiatives portfolio
  • Pipeline management and initiative prioritization
  • Portfolio monitoring and evolution
03

Structure & Mandates

  • Organizational structure design
  • Definition of roles and responsibilities
  • Mandate alignment across areas
04

Ways of Working

  • Capability definition and development
  • Operating model for transformation and transactional units
  • Outcome governance and performance management
Success stories

Strategy translated into structure, portfolio and execution across sectors.

From strategy to execution.

Education Education
~USD 10.6M
[ efficiency potential ]

Customer-centric organizational structure and digital innovation.

Redesign of the organizational model to centralize corporate processes and strengthen cross-functional platforms such as Revenue Office, Martech, CX and Digital Learning Experience — enabling a more integrated customer journey.

Impact

182 corporate processes centralized and ~USD 10.6M in efficiency potential identified.

Logistics Logistics
10+
[ strategic projects ]

Strategic process transformation.

Design of a new operating model for Business Development, based on insights from 10 strategic projects. Activities structured into four phases — prospecting, structuring, incubation and acceleration — with defined governance, roles and ways of working.

Impact

10+ strategic projects assessed and the Business Development operating model redesigned.

Agribusiness Agribusiness
50+
[ key results ]

Strategy deployment through OKRs.

Design and implementation of an OKR framework translating strategic priorities into measurable objectives for finance leadership — enabling alignment, governance and structured monitoring of strategic initiatives.

Impact

5 strategic objectives cascaded across 5+ finance areas with 50+ Key Results defined.

Related

Insights & Reports.

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From strategy to execution.

Count on EloGroup to connect strategy and operations — with operating models that turn priorities into execution.