Investing in technology is no longer a differentiator
– it's the starting point.
The pressure to accelerate the use of new technologies and AI to boost efficiency and drive innovation puts the technology and data function at the center of organizations' strategic decisions.
Yet many leaders still face limitations that compromise the delivery of consistent results:
Technology seen as a supporting act, without autonomy to generate impact
Overloaded teams that cannot demonstrate value
Legacy platforms and structures that hinder the evolution of the architecture, of data and AI use, and of an engineering culture
Inefficiencies caused by the absence of processes, methods, standards and dependency management
In these cases, the problem lies in the absence of an integrated view of the technology operating model.
We support CIOs and CTOs in building tailored operating models that account for each organization's context, ambition and maturity stage.
Six key dimensions make up the NextGen Digital Operation Model:
Technology Positioning & Strategy
Decision-Making & Performance
Ways of Working
Architecture & Platforms
Team Topologies & Structure
Culture & Talent Management
Technology Operating Model
Technology Operating Model
Engage
Deliver
Enable
Six fronts that reconfigure the technology operation — from strategy to culture.
The building blocks of a digital-first model.
Technology Positioning & Strategy
IT repositioned as a strategic business partner, with role clarity, alignment to corporate priorities and effective articulation mechanisms. This raises the function's role in critical decisions and connects technology to value creation.
Ways of Working
Redesign of the work done within IT — from software development lifecycle (SDLC) management to agile practices, dependency management, sourcing and change management. The focus is on accelerating delivery, increasing operational fluidity and value orientation.
Team Topologies & Structures
Definition of leaner, multidisciplinary structures oriented to value streams, with cadence across teams and profiles. This reduces organizational complexity and dependency management and raises team accountability.
Decision-Making & Performance
Structured governance and decision forums to ensure agility, accountability and data-driven decisions. With relevant indicators and a clear view of trade-offs, IT starts directing effort to what truly generates impact.
Architecture & Platforms
Modernization of technology capabilities focused on productivity and scalability — updating legacy structures, deploying platforms suited to the digital strategy and maximizing the value of existing systems.
Culture & Talent Management
A talent strategy aligned with the digital agenda: agile attraction, continuous skill evolution, digitally literate leadership and an engineering culture. Fostering a continuous-learning mindset.
How we help our clients
Diagnostic & Value Levers
Mapping the current state of the function and identifying the key changes, priorities and value levers to enable a self-funded transformation.
Operating Model Blueprint Design
Design and structuring of the new operating model, and mobilization of pilot teams to test it in action.
Operating Model Rollout
Testing, refinement and scaling of the new model, ensuring continuous value creation and operational excellence.
Reconfiguring the technology operation across different sectors.
Operating models in action.
Healthcare
Operating Model Redesign for an Integrated Health Platform
Reconfiguration of the operating model of one of Brazil's leading integrated health platforms, focused on expanding the connected experience between patients and doctors. The initiative included defining tribes and squads, structuring chapters and reporting lines, designing strategic KPIs and the organizational structure, plus team sizing and assisted-operation support.
Consumer Goods
Technology Operation Redesign to Accelerate Digital Transformation
A technology-operation restructuring project focused on redesigning processes and implementing a new ways-of-working model. The initiative strengthened the integration between technology and business areas, building the foundations to accelerate digital transformation and expand value creation.
Insights & Reports.
Ready to operate as a digital-first organization?
Talk to our specialists and start your organization's digital maturity diagnostic.
