GBS
Global Business Services
It’s time for a new value curve. Transform your GBS into strategic hubs, achieving productivity gains up to 70%, by integrating Hyperautomation, AI Agents, Process Transformation and Data Intelligence.
Each organization is at a different point in this journey.
We operate across all stages — with solutions that evolve alongside your GBS.
Traditional GBS
Centralization and standardization, focused on IT infrastructure, administrative services, contact centers, and transaction processing.
Intelligent GBS
Additional productivity in operations and business scope, new AI-driven service offerings, autonomous data-based decision-making, and inclusion of innovative end-to-end activities.
Agentic GBS
Fully digital operations integrated by AI; professionals focused on analysis, innovation, and value; GBS as a strategic hub and ecosystem orchestrator.
Our GBS solutions
Traditional GBS Foundations
Intelligent GBS Enablers
Agentic GBS Leverages
See how our Digital Products can help you speed up transformation
- AIssessment – Identify improvement opprotunities tailored to your business domain
- AI Process Intelligence Hub – Accelerate your process initiatives with an AI-powered platform (process mapping, SOP documentation, process assessment and others)
The organizations leading tomorrow are transforming their GBS today.
Here's the impact we are helping them achieve:
40–70%
productivity improvement through GenAI-enabled GBS operations
up to 50%
reduction in operating costs through digitally and AI enabled GBS models
60%
time reduction in transformation and continuous improvement
Our Cases
AI-enabled SOP automation at scale
Design and implementation of an AI-enabled workflow to automate content processing and SOP drafting from recorded process walkthroughs, eliminating manual documentation bottlenecks while ensuring standardization, governance, and scalable delivery.
Impact
~63% reduction in SOP creation time, +94% throughput increase, and ~2,750 hours of operational effort saved
Enterprise transformation through business architecture
Design of the business architecture and global operating model, including process consolidation, mapping, and redesign, supported by governance definition and technology-enabled solutions leveraging GenAI, automation, and analytics.
Impact
~2,200 processes mapped and ~USD 3.1M per year in savings
Digital transformation of an operational global business services
Redesign of the GBS operating model and technology landscape, enabling supplier contract optimization, system consolidation, data lake convergence, and expansion of digital and self-service capabilities through chatbots, portals, and GenAI-driven insights.
Impact
35–50% reduction in supplier contract costs by 2028
