NextGen Digital
Operation Model
Supporting the development of an agile and resilient technology operation
Investing in technology is no longer a differentiator
- it t is the starting point.
The pressure to accelerate the use of new technologies and AI to increase efficiency and drive innovation places the technology and data area at the center of organizations’ strategic decisions.
However, many leaders still face limitations that compromise the delivery of consistent results:
→ Technology being seen as a supporting function, without autonomy to generate impacto
→ Legacy platforms and structures that hinder the evolution of architecture, the use of data and AI, and an engineering culture
→ Overloaded teams that are unable to demonstrate value
→Inefficiencies caused by the absence of processes, methods, standards, and dependency management
In these cases, the problem lies in the absence of an integrated perspective on the technology operating model.
We support CIOs and CTOs in building customized operational models that consider each organization’s context, ambitions, and maturity stage.
Six key dimensions comprise a NextGen Digital Operation Model:
IT repositioned as a strategic partner of the business, with clear roles, alignment with corporate priorities, and effective mechanisms for coordination. This enhances the area’s leadership in critical decisions and connects technology to value creation.
Governance and decision-making forums are structured to ensure agility, accountability, and data-driven decisions. With relevant indicators and a clear view of trade-offs, IT directs efforts toward what truly generates impact.
Redesign of work performed within IT—from software development lifecycle (SDLC) management to agile practices, dependency management, sourcing, and change management. The focus is on accelerating delivery, increasing operational flow, and value orientation.
Modernization of technological capabilities focused on productivity and scalability — updating legacy systems, deploying platforms aligned with the digital strategy, and maximizing the value of existing systems.
Definition of leaner, multidisciplinary structures oriented around value streams, with coherence between teams and roles. This reduces organizational complexity, dependency management, and increases team accountability.
Talent strategy aligned with the digital agenda: agile attraction, continuous skills development, digitally literate leadership, and engineering culture. Encouraging a mindset of continuous learning.
How to accelerate processes and internalize innovation within high-performance teams
How we support our clients
Diagnosis and Value Levers
Mapping the current state of the area and identifying key changes, priorities, and value levers to enable a self-financed transformation.
Implementation of the Operating Model
We test, refine, and scale the new model, ensuring continuous value creation and operational excellence.
Design of the Operating Model Blueprint
Design and structuring of the new operating model and mobilization of pilot teams to test it in action.
Success Cases
Healthcare
Operating Model Redesign for an Integrated Health Platform
Reconfiguration of the operating model of one of Brazil's leading integrated health platforms, focused on enhancing the connected experience between patients and physicians. The initiative included definition of tribes and squads, structuring of chapters and reporting lines, design of strategic KPIs and organizational structure, team sizing, and support for assisted operations.
Impact
To be filled
Consumer Goods
Technology Operations Redesign to Accelerate Digital Transformation
Restructuring of the technology operation focused on process redesign and the implementation of a new ways of working model. The initiative strengthened integration between technology and business areas, laying the foundation to accelerate digital transformation and expand value creation.
Impact
To be filled
Ready to operate as a digital-first organization?
Contact our specialists and start the analytical maturity diagnosis of your organization.
Deepen your understanding of the future of operating models and see how we can transform the way you think and run your business:
Rio de Janeiro
Belo Horizonte
