The trial period is
over. What happens next
will determine who takes the lead.
EloGroup attended Shared Services and Outsourcing Week 2026 and shared the insights, frameworks, and case studies that are reshaping the future of GBS and AI in operations.
View the full reportMany organizations do not report measurable returns from AI.
The reason isn’t a lack of technology—it’s a lack of operational foundation. Poorly defined processes, unreliable data, and insufficient governance are the real obstacles. That was the prevailing consensus at SSOW 2026.
The lessons that bridge the gap between the event’s message and real-world application.
The biggest bottleneck isn't the technology—it's the operational foundation.
Poorly defined processes, unreliable data, and inadequate governance are the real obstacles. Organizations that scale invest in these areas before scaling their technology.
Scaling AI requires product, platform, and ecosystem logic.
The pattern for scaling companies: they start with internal use, modularize agents, and build scalable infrastructure. It’s not about launching a pilot—it’s about building a platform.
Practicality over sophistication.
Not every problem requires AI. Not every sophisticated LLM needs to be deployed. The expected ROI isn’t being achieved because organizations are applying complex solutions to simple problems.
The Flywheel in Action: 4 cases with real-world impact on production.
Supply Chain with AI:
end of manual follow-up.
Automation of POPs with AI:
scalability, speed, and quality.
RFP with AI:
95% less analysis time.
AI Agentic for Logistics:
from the document to the decision.
Your operation could be next.
Access the full report featuring frameworks, trends, and the four detailed case studies on AI in operations presented at SSOW 2026.
Download the full report
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