GBS
It’s time for a new value curve. By integrating Hyperautomation, AI Agents, and Data Intelligence, leading organizations are transforming their Global Business Services centers into strategic hubs, achieving productivity gains of 30% to 70% per year.
Each organization is at a different point in this journey. We operate across all stages — with solutions that evolve alongside your GBS.
Traditional GBS
Centralization and standardization, focused on IT infrastructure, administrative services, contact centers, and transaction processing.
Intelligent GBS
Additional productivity in IT operations and business scope, new AI-driven service offerings, autonomous data-based decision-making, and inclusion of creative end-to-end activities.
Agentic GBS
Fully digital operations integrated by AI; professionals focused on analysis, innovation, and value; GBS as a strategic hub and ecosystem orchestrator.
Elogroup supports its clients in their GBS digital and operational transformation journeys.
The organizations leading tomorrow are transforming their GBS today.
Here’s the impact we are helping them achieve:
up to 25%
productivity improvement through GenAI-enabled GBS operations
20–40%
reduction in operating costs through intelligent automation and AI
20%+
cost savings achieved through digitally enabled GBS models
OUR CLIENTS
OUR CASES
AI-Enabled SOP Automation at Scale
~63% SOP creation time reduction
+94% throughput increase
~2750 hours of op. effort saved
Design and implementation of an AI-enabled workflow to automate content processing and SOP drafting from recorded process walkthroughs, eliminating manual documentation bottlenecks while ensuring standardization, governance, and scalable delivery.
Enterprise Transformation Through Business Architecture
~ 2200 processes mapped
~ 40,000 data points structured
~ USD 3.1M per year in savings
Design of the business architecture and global operating model, including process consolidation, mapping and redesign, supported by governance definition and technology-enabled solutions leveraging GenAI, automation, and analytics.
Digital Transformation of an Operational Shared Services Center
35–50% reduction in supplier contract costs by 2028
Redesign of the ops model and technology landscape of the SSC, enabling supplier contract optimization, system consolidation, data lake convergence, and expansion of digital and self-service capabilities through chatbots, portals, and GenAI–driven insights.
The Challenge of GBS in the Digital Era
Traditional GBS organizations were created to centralize, standardize, and drive efficiency in transactional processes — and they successfully delivered on that promise..
But this model has reached its limit.
Despite recent evolution in service portfolios, most GBS organizations still operate under a traditional logic centered on transactional activities and operational efficiency. Meanwhile, advanced conceptual work, business partnering, analytics, and the leadership of digital initiatives are already part of the transformation agenda of more mature GBS organizations.
The result? Four critical dualities that now need to be resolved:
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The question is how to generate real value at scale. Adoption has accelerated, yet real value creation and organizational transformation remain the true bottlenecks.
