AI Agents

Turning Global Business Services into
autonomous value engines

The AI value realization challenge

95% of organizations report zero measurable return.

80%+ explored tools such as copilots
40% report some level of deployment
5% reached production

MIT State of AI in Business (2025)

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Most initiatives remain stuck in experimentation mode, failing to generate P&L impact.

How do we move from AI experimentation to scalable value creation?

Routine / Incremental AI

Productivity gains across day-to-day activities
Off-the-shelf tools & "plug-and-play" model
Lower implementation cost, running costs represent the majority of total cost

Impact depends on AI-literate teams capable of using tools effectively to boost value creation

Transformational AI

Impact on performance and P&L outcomes
Tailor-made solutions to address business opportunities
Higher investment for solution development or acquisition, alongside ongoing operational costs

Impact depends on solutions deeply connected to the business context and priorities

What we deliver

A structured framework to deploy enterprise-grade AI Agents

01

Vision & Business Value


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  • Business case definition
  • Stakeholder alignment
  • Value levers and KPIs
  • Risk exposure assessment
  • Readiness evaluation (data & infrastructure)
02

Project Strategy


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  • PoC, PoV, MVP, or Production-grade deployment
  • Definition of AI approach: Automation, AI Workflow, or AI Agent
  • Scope and technical maturity assessment
03

Agent Design & Engineering


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  • Agent type (Single, Multi-Agent, Hierarchical)
  • Orchestration model
  • Memory architecture (short-term / long-term)
  • Techniques (RAG, Text-to-SQL, Reasoning, Web Search)
  • Tooling & APIs integration
  • Security & governance layers
04

Monitoring & Continuous Optimization


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  • Agent performance metrics
  • Business impact measurement
  • Feedback loops
  • Cost monitoring
  • Risk management

AI Agents enable scalable operations without proportional headcount growth, by bringing efficiency and value creation to the business.

30-70%

productivity gains in complex, judgment-based service workflows

15-30%

reduction in cost per transaction across high-volume operations

Up to 50%

reduction in exception handling workload

Proven in complex environments

Government
Government
01

AI-Powered judicial document analysis and draft report generation for the Brazilian Supreme Court


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Development of an AI solution designed to automate the analysis of procedural documents and support the generation of draft judicial reports. Through a dedicated web application, lawyers interact with the AI agent to identify appeals and contested decisions, analyze complex procedural records, extract legal references and structured insights, answer case-specific queries, and generate refined draft judicial reports using natural language processing and machine learning — accelerating case preparation and supporting faster decision-making.

Impact

90%+ classification accuracy rate
1,500+ petitions processed per month

Telecom
Telecom
02

GenAI virtual assistant for HR services


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Implementation of a GenAI-powered virtual assistant to automate employee HR inquiries, delivering accurate and instant responses based on official policies and internal documentation. The solution reduces repetitive operational workload for HR teams, enhances employee self-service, and establishes a scalable AI-enabled communication channel for additional services and workflows.

Impact

67%+ automated response rate
50+ average weekly queries handled

Data Center
Data Center
03

AI assistant for RFP management


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Implementation of an AI-powered solution to interpret RFP requirements, query internal knowledge bases, and automatically generate high-quality draft responses and follow-up questions. The solution accelerates proposal development, reduces response analysis time, and enables commercial teams to focus on strategic opportunities and client relationships.

Impact

~90% accuracy rate in generated response
~70% reduction in response analysis time
4%+ improvement in SLA

From assisted operations to autonomous decisions, AI agents take your GBS to the next level.

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