Customer Experience (CX) is an efficient strategy for companies to overcome the commoditization of services. CX takes a special look at the consumer’s experience and perceptions of your brand before, during and after the sale.
The move towards an autonomous decision-making model is leveraged by data and experimentation. We need to create capabilities and pave the way for innovation with an agile, disciplined and continuous learning process.
It is possible to discipline and catalyze processes to incorporate change into the DNA of organizations and keep up with constant social and technological movements.
The automation method developed by EloGroup allows an organization to go from a desire for digital transformation to a fully functional, approved system in production in 30 days.
The reality of remote work has imposed new challenges. People Analytics tools help to gain a deeper understanding of projects’ organization.
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